Terms & Conditions

Acceptance of Terms

By accessing or using the get-starscope.com website, purchasing any Starscope products, or engaging with our customer support, you explicitly agree to be bound by these Starscope terms and conditions. These terms constitute a legally binding agreement between you and Starscope LLC, effective as of February 15, 2026.

We recommend reading these terms carefully before placing any orders. Our team has structured these conditions to protect both parties while ensuring a smooth purchasing experience for all customers.

If you do not agree with any provision of these terms, you must discontinue use of our website immediately. Continued use after any modifications indicates your acceptance of the updated terms.

These terms apply to all users, including customers, browsers, vendors, contractors, contributors, and anyone accessing our content. You must be at least 18 years old to make purchases or enter into binding agreements with us.

By submitting an order, you represent that all information provided is accurate and complete. False information may result in order cancellation and account suspension.

We reserve the right to refuse service to anyone for any reason at any time. This includes customers who violate these terms, engage in fraudulent activity, or abuse our customer service team.

Your agreement to these terms extends to any subsidiaries, affiliates, or third-party service providers we work with to fulfill orders and provide customer support.

Use of Website

Our website get-starscope.com provides information about Starscope telescopes, binoculars, and related optical equipment. We grant you a limited, non-exclusive, non-transferable license to access and use our site for lawful purposes only.

You agree not to use our website for any unlawful purpose or in any way that could damage, disable, overburden, or impair our servers or networks. This includes attempting to gain unauthorized access to any portion of our website or systems.

Prohibited Activities

The following activities are strictly prohibited on our website:

• Using automated systems (bots, crawlers, scrapers) without written permission
• Attempting to reverse engineer any portion of our website or products
• Transmitting viruses, malware, or other harmful computer code
• Interfering with other users' access to our website
• Collecting personal information about other users
• Posting false, misleading, or defamatory content in reviews
• Using our platform for commercial purposes without authorization
• Circumventing security measures or access controls

We monitor website activity and reserve the right to investigate any suspicious behavior. Violations may result in immediate account termination and legal action where appropriate.

User-generated content, including product reviews and comments, remains your property but grants us a worldwide, royalty-free license to use, modify, and distribute such content for business purposes.

Account Security

If you create an account with us, you are responsible for maintaining the security of your login credentials. We recommend using strong, unique passwords and enabling two-factor authentication when available.

You must notify us immediately of any unauthorized use of your account. We are not liable for any losses resulting from unauthorized account access due to your failure to maintain proper security.

We may suspend or terminate accounts that remain inactive for more than 24 months or show signs of suspicious activity. Account termination does not affect your rights regarding completed purchases.

Purchases & Payments

When you place an order through get-starscope.com, you're making an offer to purchase Starscope products at the listed prices. We reserve the right to accept or decline your order for any reason, including product availability, pricing errors, or payment verification issues.

All prices are displayed in US dollars and include applicable taxes where required by law. We clearly show any additional fees, such as expedited shipping costs, before you complete your purchase.

Payment Methods

We accept the following payment methods for all Starscope orders:

• Visa, MasterCard, American Express, and Discover credit cards
• PayPal and PayPal Express Checkout
• Apple Pay and Google Pay for mobile purchases
• Bank transfers for orders over $500 (contact support)
• Buy now, pay later options through Affirm and Klarna

Payment processing occurs through industry-standard SSL encryption to protect your financial information. We never store complete credit card numbers on our servers and comply with PCI DSS standards.

Your payment will be charged when your order ships, not when you place the order. For pre-order items, we may charge your payment method upon order placement to secure your reservation.

Pricing and Availability

Product prices may change without notice due to market conditions, manufacturer pricing updates, or promotional campaigns. However, confirmed orders will honor the price displayed at checkout.

We make every effort to ensure accurate pricing on our website. If we discover a pricing error after you've placed an order, we'll contact you with options to proceed at the correct price or cancel your order.

Limited-time promotions and discount codes have specific terms and expiration dates. We cannot extend expired promotions or apply discounts retroactively to completed orders.

Order Confirmation

You'll receive an email confirmation within 30 minutes of placing your order. This confirmation includes your order number, itemized receipt, and estimated shipping timeline.

If you don't receive a confirmation email, check your spam folder and ensure you entered the correct email address. Contact our support team if you still can't locate your confirmation.

Order modifications or cancellations must be requested within 2 hours of placing your order. After this window, orders enter our fulfillment process and cannot be changed.

Shipping & Delivery

We ship Starscope products worldwide using reliable carriers including FedEx, UPS, DHL, and USPS. Shipping times and costs vary by destination, package size, and selected delivery speed.

Orders typically process within 1-2 business days before shipping. During peak seasons or product launches, processing may take up to 3-5 business days. We'll notify you of any delays via email.

Shipping Options

Free standard shipping applies to orders over $75 within the continental United States. Alaska, Hawaii, and international orders may have additional surcharges based on location and package dimensions.

International Shipping

We ship to over 200 countries worldwide. International customers are responsible for customs duties, taxes, and import fees imposed by their country's regulations.

Delivery times for international orders vary significantly based on customs processing and local postal services. Remote locations may experience longer delays beyond our control.

Some countries restrict the import of optical equipment like telescopes and binoculars. Customers are responsible for verifying their local import regulations before ordering.

Delivery and Risk of Loss

Risk of loss transfers to you upon delivery to the shipping address you provided. We recommend being available to receive packages or arranging secure delivery options.

Signature confirmation is required for orders over $300. If you're unavailable for delivery, the carrier will attempt redelivery or hold the package at a local facility.

We cannot be responsible for packages stolen after successful delivery. Consider shipping to a secure location or using carrier hold services if theft is a concern.

Address changes after shipment may result in additional fees charged by the carrier. We'll pass these charges to you along with a $15 processing fee for address corrections.

Returns & Refunds

We stand behind every Starscope product with a comprehensive 30-day return policy. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange within 30 days of delivery.

All returns must be in original condition with all accessories, manuals, and packaging included. Items showing signs of excessive use, damage, or missing components may be subject to a restocking fee.

Return Process

To initiate a return, follow these simple steps:

1. Contact our support team with your order number and reason for return
2. Receive a return authorization (RMA) number via email within 24 hours
3. Pack the item securely in its original packaging
4. Include the RMA number on the outside of the package
5. Ship using the prepaid return label we provide
6. Track your return using the confirmation number

Returns without proper RMA authorization may be refused or subject to processing delays. Always wait for official return instructions before shipping items back to us.

Refund Processing

Refunds are processed within 3-5 business days after we receive and inspect your returned item. The refund will appear on your original payment method within 5-10 business days depending on your bank or credit card company.

Original shipping charges are non-refundable unless the return is due to our error (wrong item sent, defective product, etc.). Return shipping is free when using our prepaid labels.

For PayPal transactions, refunds appear immediately in your PayPal account. For credit card purchases, the refund timeline depends on your card issuer's processing policies.

Exchanges

Product exchanges follow the same process as returns but typically process faster since we can ship your replacement as soon as we receive the original item.

If you're exchanging for a different model or upgraded version, we'll charge or refund the price difference. Exchanges to lower-priced items include a refund of the difference.

Exchanges are subject to product availability. If your desired replacement is out of stock, we'll offer alternatives or process a full refund at your preference.

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Items damaged by customer misuse or neglect
• Products modified or altered from original specifications
• Items returned after the 30-day window without prior approval
• Products missing serial numbers or identification tags
• Custom or personalized items (engraved products)

We reserve the right to refuse returns that don't meet our return policy requirements. Questionable returns may be subject to additional inspection and processing fees.

Intellectual Property

All content on get-starscope.com, including text, graphics, logos, images, videos, and software, is the exclusive property of Starscope LLC or our content partners. This material is protected by United States and international copyright, trademark, and patent laws.

The Starscope name, logo, and product designs are registered trademarks of Starscope LLC. Unauthorized use of our trademarks or copyrighted materials is strictly prohibited and may result in legal action.

Copyright Protection

Our website content, product descriptions, technical specifications, and marketing materials represent significant investment in research and development. We actively monitor for unauthorized use and protect our intellectual property rights.

You may not reproduce, distribute, modify, or create derivative works from our copyrighted content without explicit written permission. This includes product images, technical diagrams, and instructional videos.

Educational and news reporting use may qualify for fair use exceptions under copyright law. However, commercial use of our content requires a licensing agreement and appropriate compensation.

Trademark Rights

The following marks are registered trademarks of Starscope LLC in the United States and other countries:

• STARSCOPE® (word mark and logo)
• STARSCOPE MONOCULAR® (product designation)
• GET STARSCOPE® (website identifier)
• Various product model names and numbers

Third parties may not use our trademarks in domain names, social media handles, or business names without authorization. This includes variations, misspellings, or similar marks that could cause consumer confusion.

User-Generated Content

When you submit reviews, photos, videos, or other content to our website, you grant us a worldwide, royalty-free, perpetual license to use, modify, and distribute your submissions for business purposes.

You represent that any content you submit is original or that you have proper rights to share it. We may remove content that infringes third-party rights or violates our community guidelines.

Product review photos and videos help other customers make informed decisions. By submitting this content, you help build our community while retaining ownership of your original work.

DMCA Compliance

We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA). If you believe your copyrighted work has been used without permission, you may file a takedown notice.

DMCA notices must include specific information about the copyrighted work, location of the alleged infringement, and contact information. Send notices to our designated copyright agent listed in our privacy policy.

We respond to valid DMCA notices promptly and may terminate accounts of repeat copyright infringers. Counter-notices may be filed if you believe content was removed in error.

Limitation of Liability

To the maximum extent permitted by law, Starscope LLC's liability for any claims, damages, or losses arising from your use of our website or products is limited to the amount you paid for the specific product or service in question.

We provide our products and website "as is" without any warranties, express or implied, beyond those required by law. This includes warranties of merchantability, fitness for a particular purpose, or non-infringement.

Types of Damages

Under no circumstances will we be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to:

• Lost profits or business opportunities
• Data loss or system downtime
• Personal injury claims (beyond product defects)
• Property damage (except direct product defects)
• Third-party claims or demands
• Legal fees and court costs

This limitation applies regardless of the theory of liability, whether based on contract, tort, negligence, strict liability, or otherwise. It applies even if we've been advised of the possibility of such damages.

Product Performance

While we test our products extensively, optical performance can vary based on environmental conditions, user skill, and individual expectations. We cannot guarantee specific results or satisfaction for every customer.

Starscope products are designed for civilian use and general observation purposes. We do not recommend or support use in professional, military, or safety-critical applications without appropriate additional equipment.

Magnification and range specifications are provided as guidelines based on optimal conditions. Actual performance may vary due to atmospheric conditions, lighting, user technique, and other factors beyond our control.

Website Availability

We strive to maintain 99.9% website uptime but cannot guarantee uninterrupted access. Scheduled maintenance, server issues, or network problems may temporarily affect site availability.

We're not liable for losses resulting from website downtime, including missed promotional opportunities, delayed orders, or inability to access account information.

Third-party services like payment processors, shipping carriers, and email providers may also experience outages beyond our control. We'll work to minimize any impact on your experience.

State Law Variations

Some states don't allow limitation of liability for certain types of damages, so these limitations may not apply to you. In such cases, our liability is limited to the greatest extent permitted by applicable law.

New Jersey, California, and other states have specific consumer protection laws that may provide additional rights beyond these terms. These state laws take precedence where applicable.

If any provision of this limitation is found unenforceable, the remainder of these terms will continue in full force and effect. We'll modify unenforceable provisions to achieve the intended legal effect.

Governing Law

These Starscope terms and conditions are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. This choice of law applies to all aspects of your relationship with us.

Any disputes arising from these terms or your use of our products and services will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

Arbitration Process

Arbitration provides a faster, less expensive alternative to traditional court litigation while ensuring fair resolution of disputes. The arbitration will take place in Wilmington, Delaware, or via video conference at your option.

Before initiating arbitration, you must first contact our customer service team to attempt resolution. Many disputes can be resolved quickly through direct communication with our support staff.

The arbitrator's decision will be final and binding, with limited grounds for appeal. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

Class Action Waiver

You agree to resolve disputes with us individually and waive any right to participate in class action lawsuits, class arbitrations, or representative actions as a plaintiff or class member.

This waiver applies to all claims and disputes between you and Starscope LLC, whether arising under contract, tort, statute, regulation, or any other legal theory.

If the class action waiver is found unenforceable for any particular claim or dispute, that claim must be severed and may proceed in court, while remaining claims proceed in arbitration.

International Customers

International customers may have additional rights under their local consumer protection laws. These terms don't limit rights that cannot be waived under applicable local law.

European Union customers have specific rights under EU consumer protection directives. These rights supplement, rather than replace, the protections provided by these terms.

For international disputes that cannot be resolved through arbitration due to local law requirements, we agree to exclusive jurisdiction in the courts of Wilmington, Delaware.

Statute of Limitations

Any claims against us must be filed within one year of the date the claim arose, regardless of any statute of limitations that might otherwise apply. This includes warranty claims, breach of contract claims, and tort claims.

The one-year limitation period begins when you knew or should have known of the facts giving rise to your claim. Continuing to use our products or services after discovering an issue may indicate acceptance.

This shortened limitation period helps ensure disputes are resolved while evidence is fresh and witnesses are available. It provides certainty for both parties in business planning.

Changes to Terms

We reserve the right to modify these Starscope terms and conditions at any time to reflect changes in our business practices, legal requirements, or service offerings. Updates become effective immediately upon posting to our website.

We'll notify you of significant changes through email (if you've provided an address) and prominent website notices. Continued use of our website or services after changes indicates your acceptance of the updated terms.

Notification Process

For major changes that materially affect your rights or obligations, we provide at least 30 days advance notice through multiple channels:

• Email notifications to registered users
• Prominent banner notices on our website
• Social media announcements on our official channels
• Updated "last modified" dates at the top of this page

Minor changes, such as correcting typos or clarifying existing language, may be made without advance notice. These changes don't materially affect your rights under these terms.

Version History

We maintain a history of significant term changes for transparency. Previous versions are archived and available upon request for comparison purposes.

The current version date appears at the top of this page. This date reflects when the most recent changes became effective, not when minor updates or corrections were made.

If you disagree with updated terms, your options include discontinuing use of our services or contacting us to discuss specific concerns before the changes take effect.

Grandfathering Policy

Existing orders placed before term changes remain subject to the previous version until completion. This includes the ordering, shipping, delivery, and return process.

Warranty terms applicable at the time of purchase continue for the full warranty period, even if we later modify our warranty policies for new purchases.

Promotional offers and discounts are governed by the terms in effect when you placed your order, not when the product ships or when you use the product.

Legal Compliance Updates

Changes required by new laws, regulations, or court decisions may be implemented immediately without the standard notice period. These changes help ensure our continued compliance with evolving legal requirements.

Privacy law updates, consumer protection enhancements, and accessibility improvements may require prompt implementation to maintain service availability in all jurisdictions.

We monitor legal developments across all markets where we sell products to ensure our terms remain current and enforceable under applicable laws.

Contact Information

If you have questions about these Starscope terms and conditions or need assistance with any aspect of your order, our customer support team is here to help. We're committed to providing prompt, knowledgeable service to all customers.

Our support team responds to inquiries within 24 hours during business days and can assist with orders, technical questions, warranty claims, and general product information.

Mailing Address

For formal legal notices, returns, or correspondence requiring physical mail, use our corporate address:

Allow 5-10 business days for processing of mailed correspondence. For urgent matters, email contact is strongly preferred to ensure prompt response.

International Customers

International customers can reach us through the same email addresses listed above. We provide support in English and work with translation services when needed.

Time zone differences may affect response times, but we strive to respond to all international inquiries within 24-48 hours during our business week (Monday-Friday, Eastern Time).

For country-specific questions about shipping, customs, or import regulations, include your country and postal code in your inquiry for more accurate assistance.

Frequently Asked Questions

Thank you for choosing Starscope products. These terms help ensure a positive experience for all customers while protecting our ability to continue developing innovative optical equipment for astronomy and wildlife observation enthusiasts worldwide.