Shipping & Returns Policy

Shipping Overview

TL;DR: We offer free shipping on Starscope orders over $75, process orders within 1-3 business days, and deliver to most US locations in 5-10 business days with order tracking included.

We understand that waiting for your new Starscope Monocular can be exciting, which is why we've streamlined our shipping process to get your order to you as quickly and reliably as possible. Our team has been fulfilling orders since 2019, and we've learned what works best for our customers.

All orders are processed from our fulfillment center during business days (Monday through Friday, excluding holidays). We work with trusted shipping partners including UPS, FedEx, and USPS to ensure your Starscope products arrive safely and on time.

Every Starscope order includes comprehensive package tracking, so you'll know exactly where your monocular is from the moment it leaves our warehouse until it reaches your doorstep. We send automated email notifications at key shipping milestones.

Our shipping policy was last updated in February 2026 to reflect our improved partnerships with shipping carriers and expanded international delivery options. We've also enhanced our packaging to better protect your Starscope Monocular during transit.

For customers purchasing multiple Starscope products or accessories, we consolidate items whenever possible to reduce environmental impact and shipping costs. However, some items may ship separately if they're coming from different warehouse locations.

International customers should note that shipping times may be longer due to customs processing, and additional duties or taxes may apply depending on your country's import regulations. We recommend checking with your local customs office for specific requirements.

All shipping estimates are business days and don't include weekends or holidays. During peak seasons like Black Friday or the holiday shopping period, shipping times may extend slightly due to increased volume across all carriers.

Delivery Times by Region

We've mapped out precise delivery timeframes based on our shipping data from over 50,000 orders processed in 2025. These estimates help you plan when to expect your Starscope Monocular, whether you're heading out for a weekend camping trip or need it for an upcoming hunting season.

These delivery times are based on orders that ship from our primary fulfillment center. During our analysis, we found that 94% of standard shipping orders arrive within the estimated timeframe, with most deliveries happening on the earlier end of the range.

Rural addresses may experience additional delivery time, typically adding 1-2 business days to the standard estimates. USPS handles final delivery to many remote locations, which can sometimes take longer than UPS or FedEx deliveries to urban areas.

Weather conditions can impact delivery times, especially during winter months or severe weather events. Carriers may delay shipments for safety reasons, and we'll keep you updated if weather affects your specific order.

For international customers, here are typical delivery timeframes:

• Canada: 7-14 business days
• United Kingdom: 10-15 business days
• European Union: 12-18 business days
• Australia: 15-21 business days
• Other International: 15-25 business days

International delivery times can vary significantly based on customs processing in your country. Some packages clear customs quickly, while others may be held for inspection or documentation review.

We track international shipments until they reach your country's postal service. Once transferred to local delivery services, tracking capabilities may be limited depending on your country's postal system.

Shipping Costs

We believe that getting your hands on quality optics shouldn't break the bank with excessive shipping fees. That's why we offer competitive shipping rates and free shipping options that make sense for our customers' budgets.

Our most popular shipping option is free standard shipping on orders over $75. Since the Starscope Monocular is currently priced at $80.54, most single-unit orders automatically qualify for free shipping.

Alaska and Hawaii shipments include an additional $5.00 surcharge due to the extended logistics required for these locations. This surcharge applies to all shipping methods and reflects the actual additional costs from our carrier partners.

For customers ordering multiple accessories or additional monoculars, we consolidate shipments whenever possible to minimize shipping costs. If items ship from different warehouses, we only charge shipping for the heaviest package.

International shipping costs vary based on destination and package weight. Here's what international customers can expect:

• Canada: $18.95 - $34.95
• United Kingdom: $22.95 - $39.95
• European Union: $24.95 - $42.95
• Australia: $26.95 - $45.95
• Other Countries: $28.95 - $52.95

These international shipping costs include tracking to your country's border. Additional customs duties, taxes, or handling fees charged by your country are not included in our shipping costs and are the customer's responsibility.

During special promotional periods, we sometimes offer free shipping on all orders regardless of amount. We announce these promotions through our email newsletter and social media channels, so following us ensures you don't miss these opportunities.

For business customers placing larger orders (10+ units), we offer special bulk shipping rates. Contact our sales team for a custom shipping quote that can significantly reduce per-unit shipping costs for larger quantities.

Order Tracking

Every Starscope order includes comprehensive tracking from the moment your package leaves our fulfillment center. We've invested in tracking systems that give you real-time visibility into your order's progress, something many customers appreciate when they're eager to test their new monocular.

Within 24 hours of your order shipping, you'll receive an email with your tracking number and a direct link to track your package. This email comes from our automated system, so check your spam folder if you don't see it in your inbox.

Our tracking notifications include these key milestones:

• Order Processed: Your order has been picked and packed
• In Transit: Your package is moving through the carrier network
• Out for Delivery: Your package is on the delivery truck
• Delivered: Package has been successfully delivered

For customers who prefer text updates, we offer SMS tracking notifications. Simply reply "TRACK" to any of our text messages, and we'll add your number to our tracking notification system. You'll receive updates at each major milestone.

If your tracking shows "Delivered" but you haven't received your package, first check with neighbors and look around your property. Drivers sometimes leave packages in safe locations that aren't immediately obvious.

Tracking information typically updates every 4-6 hours during transit. However, some remote areas may have longer gaps between scans, especially if the package is traveling through areas with limited cellular coverage.

International customers can track their orders until the package reaches their country's postal service. At that point, tracking may transition to your local postal system. We provide instructions for continuing to track through local services when available.

If your tracking hasn't updated for more than 48 hours (excluding weekends), or if you have questions about your shipment's progress, contact support with your order number. Our team can often get additional information directly from the carrier.

During peak shipping seasons, carriers sometimes experience scanning delays. Your package may still be moving through the network even if tracking hasn't updated recently. We monitor these situations and proactively reach out to customers when significant delays occur.

Returns Overview

We stand behind the quality of every Starscope Monocular we sell, but we also understand that sometimes a product doesn't meet your specific needs or expectations. Our return policy is designed to be straightforward and fair for both our customers and our business.

You have 30 days from the delivery date to return your Starscope Monocular for any reason. This 30-day window gives you plenty of time to test the monocular in various conditions and decide if it's the right optical instrument for your needs.

The returned item must be in its original condition with all original packaging, accessories, and documentation. This includes the lens caps, cleaning cloth, wrist strap, carrying pouch, and smartphone adapter that come standard with every Starscope Monocular.

We process returns differently based on the reason for the return:

• Defective Product: We cover return shipping costs and provide a prepaid return label
• Wrong Item Shipped: We cover return shipping and expedite your replacement
• Customer Change of Mind: Customer covers return shipping costs
• Damaged in Shipping: We cover return shipping and investigate with the carrier

Returns due to our error (defective products, wrong items shipped, or shipping damage) receive priority processing. We typically issue refunds within 24-48 hours of receiving these returns, compared to 3-5 business days for standard returns.

For international customers, the return process is similar, but shipping costs and customs considerations may make returns less economical. We recommend contacting our support team before initiating an international return to discuss alternatives.

Some customers ask about returning items after 30 days. While our standard policy is 30 days, we occasionally make exceptions for extenuating circumstances. Military deployments, medical emergencies, or other extraordinary situations are evaluated case-by-case.

If you're unsure whether your Starscope Monocular qualifies for return, don't hesitate to reach out. Our detailed return policy covers specific scenarios, but our customer service team can provide personalized guidance for your situation.

We track return patterns to continuously improve our products. If we notice consistent issues with specific aspects of the monocular, we work with our manufacturing partners to address these concerns in future production runs.

How to Return an Item

Returning your Starscope Monocular is a straightforward process that we've refined based on thousands of customer returns. Our goal is to make the experience as hassle-free as possible while ensuring we can quickly process your refund.

Step 1: Contact Customer Service
Before shipping anything back, start by contacting our customer service team. You can reach us through email, phone, or our online chat system. Have your order number ready, as this helps us quickly locate your purchase details.

Step 2: Receive Return Authorization
We'll provide you with a Return Merchandise Authorization (RMA) number and specific return instructions. This RMA number is essential - packages returned without an RMA may experience processing delays.

Step 3: Package the Item
Pack your Starscope Monocular in its original packaging if available. If you don't have the original box, use a sturdy shipping box with adequate padding. Include all original accessories and any documentation that came with the product.

Step 4: Print Return Label
For returns due to our error, we'll email you a prepaid return shipping label. For other returns, you can choose to use our discounted return shipping service or arrange your own return shipping.

Step 5: Ship the Package
Drop off your package at any location that accepts shipments from your chosen carrier. Keep your shipping receipt as proof of return shipment until you receive confirmation that we've processed your return.

Here's what happens once we receive your return:

• Day 1: Package arrives at our returns facility
• Day 2-3: Quality inspection and processing
• Day 4-5: Refund issued to original payment method

Our returns team inspects every returned item to ensure it meets our return policy requirements. Items that show excessive wear, damage from misuse, or missing components may be subject to restocking fees or partial refunds.

If you're returning a defective Starscope Monocular, our quality assurance team will test the unit to identify the specific issue. This information helps us improve future products and may expedite your refund if the defect is confirmed.

For customers who prefer exchanges over refunds, we can often arrange a direct exchange. This is faster than processing a return and placing a new order, especially if you're simply exchanging for the same product due to a defect.

International returns require additional documentation for customs clearance. We provide specific instructions for international customers that include required forms and proper package labeling to avoid customs delays.

Refund Process & Timeline

Understanding when and how you'll receive your refund helps set proper expectations for the return process. We've streamlined our refund procedures to ensure quick processing while maintaining the security and accuracy that protects both our customers and our business.

Once we receive and inspect your returned Starscope Monocular, refunds are typically processed within 3-5 business days. However, the timeline for when you see the credit in your account depends on your payment method and financial institution.

Credit card refunds are the fastest because most card companies process merchant refunds quickly. You'll typically see a pending credit within 24-48 hours of us processing the refund, which then posts to your account within another 1-2 business days.

Debit card refunds take longer because they go through the ACH banking system rather than credit card networks. Your bank may also place holds on refund credits as a security measure, especially for larger amounts.

We send email confirmations at each stage of the refund process:

• Return Received: Confirms we've received your package
• Inspection Complete: Item has passed quality inspection
• Refund Processed: Money has been sent back to your payment method

If your return doesn't meet our return policy requirements, we'll email you with specific details about the issue. Common problems include missing accessories, excessive wear, or damage that appears to be from misuse rather than normal testing.

Partial refunds may apply in some situations. For example, if you return a Starscope Monocular without the smartphone adapter, we might deduct the replacement cost of that accessory from your refund. We always explain partial refund deductions in detail.

International customers may see different refund timelines due to currency conversion and international banking processes. We work to minimize delays, but some international refunds can take up to 15 business days to appear in your account.

For orders paid with multiple payment methods, refunds are processed proportionally back to each original payment method. This maintains compliance with payment card industry regulations and helps prevent fraudulent refund schemes.

If you haven't received your refund within the expected timeframe, first check with your bank or credit card company. Sometimes financial institutions have their own processing delays that are outside our control. If the issue persists, our customer service team can provide a refund confirmation number to help trace the transaction.

Frequently Asked Questions

Over the years, we've collected the most common questions our customers ask about shipping, returns, and refunds. These answers come from real customer experiences and our internal shipping data from processing over 50,000 orders.

Do you offer free shipping on Starscope orders?

Yes, we offer free standard shipping on all orders over $75. Since our Starscope Monocular is priced at $80.54, most single-unit orders automatically qualify for free shipping. Orders under $75 have a standard shipping fee of $8.95.

How long does it take to receive my Starscope Monocular?

Most customers receive their orders within 5-10 business days from the order date. This includes our 1-3 business day processing time plus 4-7 days for actual shipping. Expedited shipping options are available if you need your monocular sooner.

Can I track my Starscope order?

Absolutely. Every order includes full package tracking with email notifications at key shipping milestones. You'll receive your tracking number within 24 hours of your order shipping, along with a direct link to track your package.

What if my Starscope Monocular arrives damaged?

If your monocular arrives damaged, contact us immediately with photos of the damage and packaging. We'll provide a prepaid return label and either replace the item or issue a full refund. Shipping damage is covered under our return policy.

How do I return my Starscope Monocular if I'm not satisfied?

You have 30 days from delivery to return your monocular. Contact our customer service team first to receive a Return Merchandise Authorization (RMA) number, then ship the item back in its original condition with all accessories. We process refunds within 3-5 business days of receiving your return.

Do you ship internationally?

Yes, we ship to many international destinations. Shipping costs and delivery times vary by country, typically ranging from $18.95 to $52.95 for shipping costs and 7-25 business days for delivery. International customers are responsible for any customs duties or taxes.

What's included with my Starscope Monocular shipment?

Every Starscope Monocular comes with lens caps, a cleaning cloth, wrist strap, carrying pouch, and smartphone adapter. All items are packed in a protective box designed to prevent shipping damage. Make sure to keep all components if you need to return the item.

Can I change or cancel my order after it's been placed?

Order changes or cancellations are possible if your order hasn't entered our fulfillment process yet. Contact customer service immediately with your order number. Once an order has shipped, you'll need to use our standard return process instead of cancellation.

If you have questions that aren't answered here, our customer service team is available to help. We've found that most shipping and return questions can be resolved quickly when you have your order number available.

For complex international shipping questions or large quantity orders, contact support directly. Our team can provide customized solutions that work better than our standard policies for unique situations.